Privacy Policy Statement

Andara Resort and Villas Co., Ltd. including our affiliates (“Andara”, “we”, or “our”), respects and acknowledge the importance of privacy and our guests, and strictly follows security policies when we collect, process, use, disclose and or transfer their personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) and all applicable subsequent regulations.

Andara adopts the following Privacy Policy Statement (“Privacy Policy”) in regards to the use of [www.andaraphuket.com], and related webpages and services (the “Website”), but specifically excluding affiliated websites covered by independent privacy policies. This Privacy Policy applies to your personal information collected through the Website and otherwise (for example, if you contact us directly) to fulfill our commitment to providing you an optimal guest and visitor experiences. 

However, it does not cover any information — personal or not — that may be collected through other websites (including those of our affiliates) or in other venues. Your use of the Website and our services is subject to this Privacy Policy, which may be updated periodically to reflect changes in how we collect, use, and/or share information and also changes as required to comply with changes in applicable law or regulatory requirements. Our Privacy Policy will reflect the date it was last updated.  We, therefore, encourage you to review this Privacy Policy periodically to stay informed of how we use your personal information. 

Andara safeguards all information provided by our Customers and Website users (“Users”). We do not collect any personally identifiable information (“PII”) from Users during their browsing of our Website. When Users visit our Website, we record their visit only as a ‘hit’ and do not collect any PII from them. We will however make a record of the visit that shows only the domain name server (DNS) address, part of their e-mail address, and of the pages visited. We use such information only for preparing general statistics on the usage of our web sites.

If PII are collected in the process of making enquires or submitting applications for services provided by different operations within Andara, Users will be informed via the Personal Information Collection Statement of our websites of such purposes and uses, including the extent of their transfer and disclosure; and the right of access to and correction of the collected PII.

In order to access certain features, services, and content access, for example, account registration and reservations, you may be asked to provide personal information such as your name, surname, phone numbers including mobile number, date and place of birth, gender, postal address, e-mail address, work contact details, business title, government-issued identification such as a passport, visa information, credit card information, hotel stay details along with any personal preferences, and other personal information.

Guest information will be recorded in our systems where you have stayed, the dates of arrival and departure, any notes regarding your service preferences.

When you purchase services and products from us, your payment information from credit, debit or other card types, including card number, expiration date, and address may be collected by us and/or third-party payment processors.

Information that you provide us directly or indirectly can be through, for example, surveys and other promotions relating to our services, interaction with customer service and signing up to receive newsletters and other services and/or third-party products or services.

Your Information helps us to provide you with a better or more personalised level of service, including information and services from a third party;

Your Personal Information may also be used to:

1. provide and charge for hotel accommodation and other goods and services
2. respond to your requests for information and services including services from a third party
3. fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements such as travel agents and employers
4. conduct market research, customer satisfaction surveys, and marketing and sales promotions
5. administer general record keeping
6. meet legal and regulatory requirements
7. test and evaluate new products and services
8. send you marketing, promotional, emails, message and other correspondence and notifications regarding the services and the services of third party we believe that may be of interest to you
9. assist with the detection and prevention of fraud or infringement of our or and/or any third party’s rights
10. establish and maintain a responsible commercial relationship with you and to provide ongoing service
11. respond to your questions, complaints, or reviews of our product or services or those of other member hotels

We can also use your personal information as is subject to this privacy policy as we believe to be necessary or appropriate as follows:

• To enforce other terms and conditions
• Under applicable law including laws outside your country of residence
• To comply with legal process
• To respond to requests from public and government authorities, including public and government authorities outside your country of residence
• To protect our operations or those of any of our affiliates
• To protect our rights, privacy, safety or property and/or that of our affiliates, you or others
• To allow us to pursue available remedies or limit damages that we may sustain

In addition, our services may include features that rely on the use of information stored on, or made available through, your mobile device.

• Your personal information may be disclosed in connection with services that we provide.
• Personal information may be shared within our company so that we can better provide services to you.
• Limited personal information will be shared with third-parties involved in supplying guest services that guests have purchased to the extent necessary for the third-party to provide the service.
• Personal information may be shared with third-parties retained by us to perform functions on our behalf such as reservation handling, data processing or storage, guest surveys and/or research in order to improve the quality of our products and services.
• We retain your personal information including details of your stay, preferences, room/accommodation type and amenities used after your stay, and this will not be sold or transferred to any party not involved with your stay with us. We may disclose your personal information to an authorised licensee in connection with the services, including with respect to a reservation your book through us, in connection with offerings of travel related services or to our developers, or to enable an authorised licensee to market and operate the business that its licensed.
• Our business partners and authorized persons representing us.
• Government agencies or regulators to comply with the law or the order of the respective agency

In order to provide users with more information and services, we use third-party content providers and service providers and provide links to other websites. These third parties may collect Users’ PII when Users make use of their services. These third parties adhere to their own privacy policies and practices and our Privacy Policy Statement does not cover such third-party practices.

You can file a claim for the exercise of legal rights, and we will process your request as soon as possible, with the fufillment of the request based on the complexity of the request.

This statement may change from time to time, so please check back periodically. By subscription to our newsletter and every time you visit this Website or to use our services, you agree to be bound by this statement at that time in force.

Collection
At the time of subscription to our e-newsletter and at other times when using the Website, you may be asked to provide us with personally identifiable information, such as your name and e-mail address. It is necessary for us to collect your information for providing you with the various services and activities offered on this Website. You are not obliged to provide the information but if you fail to provide the requested information, we will not be able to provide you with the services and activities available on this Website.  Certain non-personally identifiable information which does not identify you may also be collected when you use this Website, including the type of browser and operating system you use, your IP address, other navigational clickstream data, etc.

We do not knowingly collect or use data relating to children below the age of 16, unless parental consent is provided for any collection and processing of PII in relation to children aged 16 or below.  If you sign up for our newsletter on the Website, you confirm that you have reached the age of majority in your country of residence.

We may use cookies to enhance your experience on the Website and personalize services you may receive from us.  For more information on cookies collection, please refer to our Cookie Policy. 

From time to time, we may also get data about you from third parties, which you agree to share with us on social networks (such as Facebook, Instagram, Google, etc.).  

Purpose and Use of Data
We use and process the PII we collected through this Website with lawful justifications, including legal basis such as your prior explicit consent, to comply with a legal obligation, for performance of a contract, or in our legitimate interests as a business (such as in connection with the conducting and developing of our business and marketing activities), but only where such are not overridden by your interests and fundamental rights. 

We describe below how we plan to use your PII, and upon which of the legal basis we rely to do so.  Where appropriate, we also identify our legitimate interests as a business.

Purpose/Activity	Lawful basis for processing including basis of legitimate interest
To respond to your inquiry for more information through email to us and to share with you our newsletters, news, updates and reports in response to your inquiries	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to address enquiry from visitors of our Website and to develop our business)
To collect data for identity verification and records and to maintain contact lists for correspondence	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to address enquiry from visitors of our Website) (c) Your prior explicit consent
To compile aggregate statistics about our users and to analyze site usage	(a) Necessary for our legitimate interests (to keep our records updated and to study the performance of our Website and topics of interest to visitors)
To operate internal control, resolve disputes, troubleshoot problems and enforce our terms of use	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security) (b) Necessary to comply with a legal obligation
To deliver information to you that we believe you may have interest in, such as targeted banners, new services and products and other promotions and marketing materials	(a) Necessary for our legitimate interests (to study how visitors use our Website, to grow our business and to customize experiences and preference viewing of the Websites)
To contact you regarding administrative notices and communications relevant to your use of this web site and to respond to your request	(a) Performance of a contract with you (b) Our legitimate interest in keeping our members updated about our services

We may from time to time send direct marketing materials promoting products and services to Users. Suitable opt-out facilities will be provided during the direct marketing process.

If we add new features or services that might require the sharing of your personal information with an additional advertiser or sponsor, we will provide you with notice and the opportunity to opt-out to receiving these offers.  We will also get your explicit opt-in consent before we share your personal information with any third-party for marketing purposes. 

With your explicit consent, we will send you updates via email about all the latest news and/or offers on our Website. You can unsubscribe at any time by clicking the link provided in any email.  You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.  You can also contact us directly. 

Transfer of Data
Your information will not generally be disclosed or transferred to any other party in a form that would identify you except in the following circumstances:

1. If we use third-party suppliers or service providers to facilitate our services, we will have to provide your information to these suppliers or service providers offering such services where you choose to use these services.
2. We may disclose or access account information when we believe in good faith that the law requires it.
3. We may also disclose or access account information for administrative and other purposes that we deem necessary to maintain, service, and improve our services.

In addition, your information will be accessed by, disclosed or transferred to any person or bodies corporate or division within Andara for legitimate interests to our business for purposes set out above.

As the parties mentioned above may have places of business outside Thailand, your information may be transferred out of Thailand. By subscribing to our Website, you agree to us transferring your information to these parties outside Thailand. These parties adhere to their own privacy customs and policies and your information will be subject to said customs and policies. 

Your Legal rights
You have the following rights with respect to your personal information: right of access, rectification, and erasure (right to be forgotten) of your personal information we hold about you, right to object and restrict of processing of personal information, right to withdraw consent and right to data portability, which includes requesting for migration of your personal information in a structured electronic format to a third-party of choice.  You may directly contact us if you wish to exercise these rights. 

Retention Period
PII collected will be maintained securely in our system. We will only retain such data for as long as it is required to fulfil the purposes for which it was collected.  Only authorized staff will be permitted access to such PII, and we shall not release such PII to any external parties except those parties set out in our Personal Information Collection Statement without User’s prior explicit consent. 

Cookies
In order for us to provide Users with customizable and personalized services, we use cookies to store and sometimes track information about Users. The information collected by means of cookies includes a User’s navigation pattern. This is done without Users being aware that it is occurring. Generally, we use cookies to estimate our audience size; track Users’ progress and a number of entries in our promotional activities; and measure Users’ traffic patterns. PII collected by means of cookies will not be disclosed to any third parties except to those parties within Andara.

We only obtain this information when you provide explicit prior consent to the Website.  For more information regarding Cookies, please refer to our Cookie Policy. 

Disclosure
We will not sell, share, or rent your information to others except to our staff and to trusted third parties and affiliates when we need to share the information to provide a product or service you have requested. We may also share your information to enable a trusted third party or affiliate to provide services to us, and then only to provide those services. We limit as commercially reasonable their access and use of your PII to that which is necessary to provide these services to us. Without limiting the above, we will share your PII with third parties only in the ways that are described in this Privacy Policy.

We may also be required by law to disclose your PII in response to a subpoena, court order, or a request for cooperation from law enforcement or other governmental agency globally. Your PII may also be shared when we believe disclosure is necessary in connection with efforts to investigate, prevent, or take other action regarding actual or suspected illegal activity or other wrongdoing, to protect and defend the rights, property, or safety of Andara, our users, or others. We will use commercially reasonable efforts to make you aware of the disclosure of your PII contrary to the terms set forth in this Privacy Policy (e.g., in the event of any material security breach).

Third Party Links and Policies
The Website may contain links to other websites owned and operated by third-parties and/or affiliates. These third-parties and affiliates may collect information from you. These affiliates and third-parties and their computer servers may be located in Thailand, Hong Kong, the People’s Republic of China, the United States, or other countries. We do not control and are not responsible for, the privacy and security practices of any third parties or affiliates. We strongly recommend that you review the privacy and security policies of all third parties and affiliates to determine how they handle information they may collect about you. To the extent their privacy policies conflict with this Privacy Policy, their privacy policies shall prevail.

Should you have any queries about our privacy policies, or to exercise any of your rights mentioned herein, please contact us with your query to: Andara Resort & Villas, 15 Moo 6, Kamala Beach, Kathu, Phuket 83150, Thailand,  email:[email protected]

Last update: 30 May 2022

Cookies Policy
Andara Resort & Villas uses cookies on www.andaraphuket.com and related webpages and services (the “Website”) and emails contain certain cookies, records and other technologies of which we use for identification, analysis and advertising purposes.  This cookie policy (“Cookie Policy”) explains what cookies we collect and how we use cookies. 

Your Consent
On your first access to our Website, we will ask for your consent to our use of cookies as described under this Cookies Policy.  You may choose to disable or delete cookies at any time. 

You may choose to refuse or delete one or more cookies and still access our Website, but the functionality may be impaired. You may delete cookies from your system after you finish browsing our Website. 

Categories of Cookies We Use
We use cookies to store and sometimes track information about visitors / users to our Website (“Users”).  The information collected by means of cookies includes a User’s navigation pattern. This is done without Users being aware that it is occurring. Generally, we use cookies to estimate our audience size; to track Users’ progress and number of entries in our promotional activities; and to measure Users’ traffic patterns.

We use some cookies which are “strictly necessary cookies” and without them you will not be able to browse through our Website.  If you decide to withhold your consent or block these cookies, some aspects of our Website may not work properly, and you may not be able to access the Website in its entirety. 

Our Website uses technical cookies, including navigation or session cookies, cookies analytics and functionality cookies, each of which has specific functions.

Third-Party Cookies
Our Website also uses cookies which are required by providers of external services, such as Vimeo, Google Analytics, and booking engine, Synxis.  Please note that these cookies are utilized and managed by third-parties over which we have no control as they are managed by their own cookie policies.

Managing Cookie Preferences
You have the option to consent or withdraw such consent, at any time, the use of cookies by changing your browser application settings.   You can restrict or block all or some cookies by changing the setting on your browser to refuse the setting of all or some cookies.  You may refer to the “Help” section of your browser for further details on how to restrict cookies.  You may also disable third-party cookies and advertising or targeting cookies on your computer by visiting www.allaboutcookies.org.

You may also configure the cookie setting through browsers:

IE: https://support.microsoft.com/en-hk/help/17442/windows-internet-explorer-delete-manage-cookies

Safari: https://support.apple.com/en-hk/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=fr&hlrm=enFirefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

We would like to remind you that by changing or disabling certain cookies may affect the functioning of the Website and your browsing experience. 

Updates to our Cookie Policy
Changes may be made to this Cookie Policy from time to time without prior notice and new version of this policy will be published on our Website.  Please check back to see any updates or changes to our Cookie Policy.

 Last update: 30 May 2022